Location
Exeter
All Departments
Engineering & Logistics
Advertising Salary
Competitive base salary plus company benefits
Contract Type
Permanent
Service

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Field Technician

Location: South of England - (Covering South West PL/TR/EX postcodes)

Contract Type: Permanent

Salary Package: £26,000 - £32,000 base salary, Company car/Car Allowance Plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.00 pm Monday – Thursday, 9.00am - 4.30pm Friday
 
Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
 
To provide technical support for managed print equipment, ensuring that devices are repaired and maintained to SCC Document Service's technical specification, and to provide basic end-user training and support where necessary.
 
Key responsibilities:
 
  • Maintain and repair the full range of Ricoh, Canon, HP, MFP & Production Print equipment in line with the published technical specifications while adopting SCC and client work methods and health & safety procedures.
  • Attend field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
  • Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.
  • Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls. Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition.
 
Skills and experience:
 
  • Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines
  • Connectivity experience e.g. able to install print drivers & connect basic printer to simple network)
  • High level of competency in relation to diagnostic fault finding
  • Security clearance required, or the willingness to apply.
 

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

 
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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