Location
Stevenage
All Departments
IT & Technical
Advertising Salary
Competitive base salary plus company benefits
Contract Type
Permanent
IT

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: EUC Request Engineer

Location: Stevenage, onsite 

Contract Type: Permanent, full time

Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
 
Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
 
The role is to deliver End User Compute IT Services to the end client through the supply of contracted services and to deliver an effective and efficient customer focused service to all of our customer’s IT users, meeting service level agreements and customer expectations.
 
Key responsibilities:
 
  • Action customer requests for the build and configuration of IT assets and coordinate delivery to end user.
  • Responsible for new starter and leavers support cases related to IT assets.
  • Installation, moves and additional services in relation to IT equipment on customer sites.
  • Planning and direction of own activities with minimal management supervision.
  • Contribute to activities of all onsite SCC teams as required.
  • Proactively search for improvements ensuring these are captured & progressed.
  • Adhere, at all times, to company policies and procedures.
  • To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations.
  • Actioning IT hardware and software requests covering desktop moves, additions and changes.
  • Request ownership and management.
  • Ensure all requests are updated within the call management system and in-line with SLA timeframes.
  • Ensure all customer IT assets are processed within SLA and in-line with departmental procedures.
 
Skills and experience:
 
  • Proven ability to provide  IT support in a customer facing engineering capacity.
  • Understanding of SCCM and remote support skills.
  • Experience of installing and removing IT equipment.
  • Demonstrable analytical, creative problem solving and planning skills to achieve results.
  • A customer-orientated approach with excellent communication and organisational skills
  • Ability to prioritise, plan and meet deadlines.
  • Ability to adhere to defined processes.
  • Self motivated and a commitment to work to customer orientated deadlines.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

 
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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