We are actively building diverse teams and welcome applications from everyone.
Role: Configuration Technical Planner
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £26,392.50 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To transition customers IT build solutions and provide both customers and internal clients with an on-going administration support for configuration services, within the configuration centre.
Security Clearance or the willingness to apply will be required for this role
Key responsibilities:
- Carry out resource planning, forecasting and capacity planning.
- Analyse and report on order completion rates, efficiencies, profitability and BreakFix query reports. Assess and report on Back Office reports. Update Project Schedules within SharePoint.
- Schedule configuration orders in line with Customer Service Level Agreement (SLA’s) and Delivery Dates.
- Liaise with PS and Sales force around Business as usual (BAU) and Project accounts.
- Update SharePoint project schedules.
- Monitor and pickup tasks and ensure they are completed to SLA.
- To ensure all day-to-day office duties are completed to Business standard. Assist and Support the Configuration Manager in the daily running of the Configuration Centre. Adhere to the configuration centres ISO accreditation standards that support the job role function.
- Provide day to day support internally to the operational teams within SCC.
- Create and technically vet procedures for all new customer solutions within the agreed SLA.
- Transition customer solutions into the configuration centre within the agreed SLA. Liaise with Customers and Group IT to setup Virtual Private Network (VPN) connections into the facility.
- Create Specific Production Data Acquisition (PDA) project to capture customer data and create asset reports with IT conforming to customer agreed standards.
- Comply with all Health and Safety requirements within the Configuration Centre.
Skills and experience:
- Strong communication and presentation skills.
- Knowledge of multiple hardware/vendors i.e. Desktops/Laptops/Servers, HP/Lenovo etc.
- Knowledge of IT products essential, ideally accreditations such as MCSE, MCP.
- CompTIA Server+ (Advantageous) or demonstrable ability / experience in handling IT equipment in a similar role / capacity.
- Understanding of network processes, ISO processes & procedures.
- Ability to follow documented procedures with precision and process in a timely manner.
- Security Clearance or the willingness to apply will be required for this role and as per the requirements stipulated in relevant customer contracts.