System Engineer

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

• Attend a range of customer sites to provide high quality support on installation and deployment of IT hardware and software products, within the required customer parameters.
• Required to Install & configuration desktops, laptops and peripherals including user data migration, network printing and network drives.
• Assist with initial builds and configuration of new or existing laptops and desktops ready for issue to customer end user.
• Work efficiently and proactively to deliver IT support and deployments services to a wide portfolio of customers.
• Undertake floor walking activities to support deployment activities.
• Using strong technical and customer service skills, ensure that customer issues are dealt with in a professional and timely manner.
• Complete all work assigned in a timely professional manner and to a high standard.
• Work with and communicate effectively to managers and relevant stakeholders both within SCC and within customer as required.
• Support and work alongside team members or work efficiently as an individual on a customer site.
• Required to embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Will be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Will be required to assist the Project Team Leader or Senior Systems Engineer in overseeing project activity where required.
• Will be required to have a flexible approach to working hours in line with customer requirements.
• Will be required to stay away from home including some international travel.
• Will be required to work a certain amount of overtime when required to do so.
• Will be familiar and comply with all SCC and customer polices and processes relevant to the role and/or your responsibilities to SCC and our customers.

• Be professional and presentable at all times.
• Must have a full UK driving licence, where required for the role.
• Possess excellent customer facing and communication skills.
• Be flexible and pragmatic in their approach to the work assigned.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts
• Will be self-motivated with good organisational skills and can work unsupervised.
• Will have good problem-solving skills.
• Have a demonstratable knowledge to work in the IT sector and perform a technical role.