Location
South West
All Departments
Engineering & Logistics
Advertising Salary
Excellent Salary plus Vehicle plus Large Company Benefits
Contract Type
Apprentice
IT

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Apprentice IT Field Delivery Engineer 

Location: Field Based (South West - BA/SN/TA Postcodes)

Contract Type: Apprenticeship

Salary Package: Excellent Salary plus Vehicle plus Large Company Benefits

Interview Process: 2-stage process, initial interview via teams and a final stage interview in person.

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role Purpose 

To deliver an effective and efficient customer focused service to all SCC clients, meeting service level agreements and customer expectations. Shift working may be required as part of this role. Attending customer sites to replace complete machines or associated equipment. To ensure the maintenance and warranty support of IT hardware and software products, is provided within the required Service Level Agreement (SLA).

Key Responsibilities
  • Ensure all training is completed relevant to apprenticeship requirements.
  • To replace PC’s, Laptops, Printers and associated peripherals.
  • Assist other engineers in the delivery of service to our customers.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.
  • Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
  • Achieve KPI target of 5 visits / fix’s per day.
  • Work a certain amount of overtime when required to do so.
  • Following the company’s policies and procedures as detailed in the Engineering manual.
  • Must be professional and presentable at all times.
  • Must be able to embrace new technologies and adapt to change.
  • To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy
 
Key Skills / Experience
  • Knowledge of PC, Laptop, Printer & associated peripherals operation


About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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