We are actively building diverse teams and welcome applications from everyone.
Role: Field Technician - Managed Print / Document Services
Location: Home based covering customer calls around the postcode areas of SO/PO/BH/DT/SP/RG
Contract Type: Permanent
Salary Package: £26-30,000 (DOE), plus Company Car, plus Joining Bonus plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Monday-Thursday 09:00 - 17:00, Friday 09:00 - 16:30 [30 minutes lunch break each day]
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Key Responsibilities
- Maintain and repair the full range of Ricoh, Canon, HP, MFP & Production Print equipment in line with the published technical specifications while adopting both SCC DS and client work methods and health and safety procedures
- Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
- Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times
- Maintain and manage Egnyte cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools
- Liaise and co-operate with other departments within SCC DS to promote an efficient level of operational service
- Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken
Key Skills / Requirements
- Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines
- Connectivity experience [e.g. able to install print drivers & connect basic printer to simple network]
- High level of competency in relation to diagnostic fault finding
- DBS and SC Vetting will be a mandatory requirement for this role
- Excellent Customer Service skills