London

Sales & Marketing

Competitive Salary + OTE + Attractive Benefits + Personal Development

Permanent

Sales

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Internal Account Manager

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Internal Account Manager

Location: Hybrid / London Office

Contract Type: Permanent

Salary Package: Competitive Salary + OTE + Attractive Benefits + Personal Development

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Key Responsibilities

Proactive engagement and collaboration with your assigned BDE/s on multiple assigned accounts to retain the existing business and to drive incremental volume & value-based business in the trading and low spending accounts.
IAM & Account Manager having weekly calls to understand joint priorities and focus areas – including target customers to drive new business.
To help promote SCC tools such as Lifecycle to help drive standardisation, catalogue management & automation. Creation of customers’ accounts on Lifecycle and maintenance of these accounts.
Proactively engage with your peer to peers within the vendor community to map accounts, promote vendor campaigns and develop joint business within your assigned customer base.
Understand in detail relevant vendor’s products and messaging to provide competitive edge, and to pro-actively sell additional products and services within the assigned customer base.
To be knowledgeable of vendor’s pricing programs, vendor portals and tools, to obtain the best pricing, increase and maximise SCC margin.
Understand SCC Product & Service offerings to position high level benefits and introduce your external account manager for further discussion where appropriate.
Understand the customers route to market, customer portals and frameworks that they utilise.
Registering deal reg, special bids and leveraging vendor portals to gain the best competitive cost price.
Assistance in gaining new meetings for the external account manager where necessary.
To have an understanding of the customer sector and the respective nuances to understand their route to market for procurement purposes.
To ensure all pre-sales enquiries, quotations & orders are responded to within a timely & efficient manner.
Chasing outstanding quotations with the customers to convert into business and tracking progress in relation to orders and aged debt.
Updating of SCC’s CRM system as required and to monitor and review win loss ratio of quotations and leads generated.
Follow SCC best practice to ensure the highest level of service is provided to our Customers, both internal and external.
Ownership in collaboration with your assigned external to the resolution of customer challenges and concerns
To ensure that all customer internal procedures are kept updated on MYSCC and comply with the required standards.
To liaise with all relevant SCC functions including but not limited to Credit Control, Warehouse, Operations, and Enterprise.
Management of customer standard products, road mapping for products going ‘end of life’ and management of transition.
Understanding and management of existing customer special vendor bids
Maintain product knowledge to an acceptable level and ensure that you are aware of any new releases/ updates.
Ensure that your knowledge of SCC’s products, enterprise & and relevant service offerings are up-to-date and that these are introduced to conversations with our Customers regularly in line with their requirements.

Key Skills / Experience

Experience of working in a sales or fast pace environment
Previous account management experience desirable
Experience in upselling or cross selling a range of products or services
Ability to work under pressure with multiple clients.
Excellent Interpersonal skills, for working with a range of internal colleagues and Customers
Good spoken and written communication skills
Good organisational and time management skills
The ability to work to tight deadlines
Basic computer skills and Strong literacy skills
Ability to self-teach a wide variant of technology messages
Understanding industry language
The ability to communicate effectively and professionally both internally and externally is essential.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

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