Location
Manchester
All Departments
Engineering & Logistics
Advertising Salary
Excellent Salary plus Vehicle. On Call / Overtime plus large company benefits
Contract Type
Permanent
Customer Experience

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: IT Field Delivery Engineer (Mon-Fri)

Location: Home Based, Field Role covering Manchester and North West region

Contract Type: Permanent

Salary Package: Excellent Salary plus Vehicle. On Call / Overtime plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday plus On Call Rota.
 
Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
 
Role purpose:
 
To provide high quality and timely field based support to SCC customers, within the North West region
 
 
Key responsibilities:
  • Attend a range of customer sites to provide high quality support on IT hardware and software products, within the required SLAs
  • Work efficiently and proactively to deliver IT support services to a wide portfolio of customers
  • Using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner
  • Become a trusted adviser to the customer across a range of technical areas
 
Skills and experience:
  • Experience of supporting a range of PC, Server, Laptop, Printer technologies within a site or field environment
  • Pride yourself on delivering the highest quality service to the customer.
  • Relish the prospect of the opportunities to train in new technologies and services
  • Possess excellent customer service skills.
  • Have strong communications skills and be a strong team player
  • Hold a full UK Driving Licence
  • As you will be sometimes working alongside our colleagues in the UK Public Sector, you will be required to attain Security Clearance without conditions or caveats

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

 
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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