We are actively building diverse teams and welcome applications from everyone.
Role: Onsite Technician
Location: West Midlands, various customer sites
Contract Type: Permanent
Salary Package: £26,000- £28,000, Company Car, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To provide technical support of Managed Print equipment onsite a client premises, ensuring that devices are repaired and maintained to SCC DS technical specification, and to provide basic end-user training and support where necessary.
You will be required to go through Security Clearance for this role.
Key responsibilities:
- Maintain and repair the full range of Ricoh, Canon, HP, MFP equipment in line with the published technical specification while adopting both SCC DS and client work methods and health and safety procedures
- Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay
- Ensure that accurate technical records are maintained by communicating with call control at required and appropriate times
- Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls. Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition
- Ensure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable
- Maintain accurate work expense records and submit these, along with receipts, at the required time
- Attend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.
Skills and experience:
- Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines
- Connectivity experience [e.g. able to install print drivers & connect basic printer to simple network]
- Advanced IT networking / connectivity experience [e.g. set-up network scanning, full MFP installation on print server, etc