We are actively building diverse teams and welcome applications from everyone.
Role: Field Technician
Location: South of England - (Covering North/West London areas)
Contract Type: Permanent
Salary Package: £26,000 - £32,000 Plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.00 pm Monday – Thursday, 9.00am - 4.30pm Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To provide technical support for managed print equipment, ensuring that devices are repaired and maintained to SCC Document Service's technical specification, and to provide basic end-user training and support where necessary.
Key responsibilities:
- Maintain and repair the full range of Ricoh, Canon, HP, MFP & Production Print equipment in line with the published technical specifications while adopting SCC and client work methods and health & safety procedures.
- Attend field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
- Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.
- Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls. Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition.
Skills and experience:
- Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices including low, mid and high volume machines
- Connectivity experience e.g. able to install print drivers & connect basic printer to simple network)
- High level of competency in relation to diagnostic fault finding
- Security clearance required, or the willingness to apply.