We are actively building diverse teams and welcome applications from everyone.
Role: Technical Support - Networks and Security
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £38-42,000 (DOE), plus Car/Allowance plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. (Participation in On Call rota) We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Delivery of high quality services to SCC Network and Security customers in accordance with SLAs. Including Configuration, Support and Administration of a range of Networking and Firewall systems
Key responsibilities:
- Monitoring and maintaining switching infrastructure to agreed service levels
- Performing Firewall Configuration, troubleshooting and Administration
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorised changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Ensure technical documentation is completed and updated to professional standards
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
- Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary
- Contributing to delivering team performance
Skills and experience:
- Background with core network technologies in large-scale deployments
- Experience of providing support to enterprise level clients
- Good working knowledge and experience in a Cisco environment, Knowledge of Checkpoint Firewalls, Demonstrates excellent troubleshooting skills, Intruder Detection Systems, LAN & WAN, Routing Protocols, eg OSPF.
- Appropriate certifications in core technology platforms (CISCO, HP, Fortinet, Checkpoint, Juniper, Aruba)
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to work under pressure and to tight deadlines
- Strong background with core network, compute and storage technologies in large-scale deployments
- Ability to attain full SC Clearance