Support Services Admin and Quoting

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

• Working in-line with SCC’s ISO processes to ensure the highest level of service is provided to our Customers, both internal and external
• To obtain reports of expected renewals from vendors and/or distribution and cross check with SCC information for accuracy
  
• To liaise directly with the end user where appropriate to obtain correct information to enable accurate quoting 
  
• Work within Task manager SLA’s to ensure quote requests are actioned in accordance with set timescales.
• To proactively provide quotations for existing support renewals, including additions and new support business associated with leads, and tender responses.
• Assisting the sales teams/customers in re-sourcing of alternate support options in the event a product is deemed end of service life by a vendor
• Produce timely and accurate quotations based on the requirements ensuring SCC additional services are included where appropriate to maximise vendors and or distributions available margin/rebates.
  
• Maximise any promotional discounts available from vendors and/or distribution
• To ensure incumbency discount is present on quotes received direct from vendor and/or distribution
• Liaise with relevant departments within SCC and direct with Vendors to obtain pricing 
  To ensure relevant records and systems are updated including Task Manager
• To ensure that any available vendor or distributions portals are used to improve quote turn around and quality of data being quoted
• Ensure all required information for order processing is provided to central operations and contracts invoicing.
• Provide updates / escalations where appropriate to account team and management
  To maintain a database of support customers, their support option's and renewal status
• To engage directly with support customers, answer queries and grow customer satisfaction including support call queries where required
• To work closely with other departments within SCC to ensure that orders are placed on vendors and or distribution to prevent support call issues 

• Be commercially aware 
• Good organisational skills
• Excellent excel skills 
• Comfortable speaking directly to users where required
• Be a team player, flexible approach to any given task
• Ability to work in a fast-paced environment to meet targets & being able to multi-task is key
• Knowledge of Cisco is desirable