Print-Scanning Technician

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

• Utilizes relevant support systems and software for the day-to-day delivery of Managed Print Service
• Manage and carry out quality print and scanning tasks as per agreed Service Level Agreement (SLA) timescales and to the requester’s specification.
• Adhere to the Health & Safety processes and aspects of the relevant equipment 
• Ensure all documents are processed in line with the clients document security procedures
• Liaise with customers registry departments to obtain authorisation and sign off for the documents produced.
• Liaise with the customers registry regarding relevant document security.
• Participate in any training or career promotion developments schemes or company meeting as required by management.
• Act as interface to various third party suppliers.
• To actively promote Information Security best practice within their areas of responsibility.
• To ensure consumables are readily available and match specification in order to meet the production schedules.
• Perform daily checks and ensure adequate maintenance of all the equipment and machinery, identifying and taking remedial action by contacting the relevant supplier.
• To be aware and maintain safe working practices related to Health and Safety and COSHH regulations.
• To place Service Calls when applicable.
• To monitor all MFD/print related jobs in Self IT/Web desk and carry out tasks required. i.e. changing consumables and referring certain jobs back to SCC Helpdesk for engineer call out.
• To be responsible for scanning documents and burning of CD’s.
• Carry out other reasonable tasks as directed by management

• Demonstratable ability to work within an IT environment with moderate PC skills. Full training on bespoke finishing equipment is available.
• A customer-orientated approach with excellent written and verbal communication skills.
• Focused on delivering agreed objectives and results.
• Ability to drive results within tight timeframes.
• Must be able to deliver results and negotiate changes while working with a cross functional team.
• PC skills (incl. MS Office family, bespoke company applications etc.)
• Strong organisational skills and demonstratable ability to prioritise, plan and meet deadlines.
• Ability to handle difficult and demanding customer environments.
• Ability to deal with customers and liaise with other departments in a confident but friendly manner.
• Ability to work un-managed towards individual and team objectives associated with the role
• Ability to work in a team, while managing own workload essential