Senior Operator

We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. With Quality, Innovation, Passion and Teamwork as our core values, SCC require a Senior Operator with experience in Mail, Print and Document Services sector on a permanent basis. SCC Document Services provide a Managed print, digitised and Hybrid Mail service. A successful candidate will be based at our client site in London EC2.

• Assist with the daily operation of print and mail room;
• Escalate any major issues to account manager;
• Support AM with month end billing;
• Manage various projects within print and mail room;
• Support with the production of reports in the form of MI to higher management;
• Assist the AM during client meetings;
• Cover key activities completed by the Account manager role during absence;
• Receive, store and distribute client packages by using email and onsite track and trace service;
• Book same day, overnight and international couriers as required and maintain records of transactions;
• Frank first class and special delivery letters and prepare for Royal mail for outbound delivery;
• Complete print and bind requests in a timely fashion as required according to SLA;
• Maintain a clean and tidy work area;
• Process security access passes for new starter and replacement passes;
• Manage fleet of printers on client site with supplier and engineer call outs;
• Order stationery/ maintain stock levels on the office floors;
• Log Health and Safety hazards on site to facilities management team;
• Process and distribute in bound mail to its appropriate destination.

• Complete periodic compliance online training according to deadlines as required by Client;
• Complete monthly Health and Safety training courses to deadlines as required by SCC.

The ideal candidate will be self-motivated with a track record of working with in a print and mail environment in a supporting role. Experience of working in a fast paced, dynamic environment with a can-do attitude and able to handle working with multiple customers and projects. Candidate must be versatile creative and have experience of working in a large client solution provider with a rapidly expanding customer base.

Essential Skills:

• Strong background in customer facing role(s). With proven track record of excellent customer service;
• Minimum 3 years’ experience working in Print and Mail supporting environment;
• Good working knowledge and experience of Fiery Command Workstation, guillotines and wire binding machinery;
• Ability to work with bulk print, courier and mail requests;
• Ability to work under pressure and to tight deadlines;
• Good working knowledge of Microsoft Outlook, Excel, word, power point and Adobe Acrobat.

• Experience working in Investment Banking Corporate environment;
• Team management/ leadership experience;
• Experience of liaising with various courier companies;
• Good working knowledge of Adobe Creative Suite;
• Experience of working in a multi-client solutions provider.