Site Supervisor

To assist the Senior Operations and management team with day-to-day management of field and site-based IT engineers; be a point of escalation for issues and proactively develop efficiency and improvements.

The role of the Site Lead is to provide leadership to the team and actively participate in the management and development of the staff.

• Management of resources ensuring adequate cover is maintained to deliver the existing support requirements within the allocated cost structure;
• Regular visits to regional based sites where there are SCC staff;
• Encourage and support staff with personal development and training requirements;
• Work with the Field Delivery Manager and Management team to review and improve area performance against contractual SLA, working within the KPI parameters set;
• Generation of management information – notably daily reports on previous day’s performance and adding to the weekly/Daily reports;
• Be the first point of the escalation process and actively manage this whilst escalated to line management when required;
• Daily monitoring and management of customer SLA in the area;
• Proactively identify areas for improvement both internally and externally;
• To maintain personal and professional development to meet the constant changes of the role, participating in appropriate training activities provided by SCC;
• Undertake such duties, training and/or hours of work as the business requirement dictates and of which are consistent with the expected level of responsibility of the role;
• Check and verify overtime and expenses within company guidelines;
• Monitor and manage the quick win process within the team;
• Actively participate in the disciplinary process when and if required;
• Manage the PDR process, sickness, annual leave and training requirements of the team in line with business objectives;
• Ensure all reports are working in line with company policies and procedures;
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace;
• Respond to any requests for information from your line management in a timely manner;
• Carry out any other reasonable request from your line management;
• Work a certain amount of overtime when required to do so;
• Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers;
• Be Familiar with customer policies and processes where applicable.

• Always be professional and presentable;
• Needs to have full UK driving Licence where required to perform the role (customer specific);
• Possess excellent customer facing skills;
• Have the ability to multitask, be flexible and work in a dynamic environment;
• Have a proven ability to develop people and teams, creating a culture of self-development;
• Have a proven ability to lead a team through change whilst increasing efficiency;
• Able to communicate effectively with engineers, managers and other stakeholders;
• Ability to understand detailed data and identifying opportunities for improvement;
• Knowledge level required to understand the technical aspects of engineering support;
• Possess strong organisational and time management skills with an ability to manage multiple priorities and meet deadlines;
• Required to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts;
• Will be required to be self-motivated with good organisational skills and can work unsupervised;
• Already possess or can obtain relevant technical certifications where required;
• Demonstrate at least the CompTIA A+ qualification or have the equivalent knowledge / experience where required;
• The ability to work at height and undertake varied manual handling activities is required;
• Can display positive behaviours which support team productivity.