We are actively building diverse teams and welcome applications from everyone.
Role: EUC Request/Incident Engineer
Location: Filton, Bristol (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 32000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Contract hours of cover are 0800-1800 and 1 hour for lunch
Rota: 0800-16.30 and 09.30 - 18.00 (hours may change, but contract cover is the same)
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Providing BAU work across multiple sites on the MBDA account.
Key responsibilities:
- Follows established protocols to identify, register, and categorise incidents
- Prioritises and categorises incidents based on severity and impact
- Gathers incident details for swift resolution and assigns incidents to the right support teams
- Ensures accurate data collection and analysis for trend identification
- Facilitates collaboration among different teams for efficient incident resolution
- Monitors incident status, provides updates, and generates reports for process improvement
- Maintains thorough documentation and contributes to knowledge bases
- Conducts post-incident analysis to prevent recurrence and implements corrective actions
Skills and experience:
- Incident and request ownership and management
- Second Line support for software and hardware fault resolution
- Installation, moves and addition services in relation to IT equipment on customer sites
- Contribute to activities of all onsite SCC teams as required
- Analysis of IT tickets, prioritising accordingly
- Follow local asset management policies and procedures
- Meet or exceed the SLA commitments
- Contribute to activities of all onsite SCC teams as required
- Proactive search for improvements & ensuring these are captured & progressed
- Work with onsite management to develop and improve the service being provided