We are actively building diverse teams and welcome applications from everyone.
Role: Computer Repair and Refurbishment Technician CL
Location: Bimingham, on-site
Contract Type: Permanent
Salary Package: 25907 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 07:45 to 16:15 - 5 Days
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The Computer Repair and Refurbishment Technician is
responsible for diagnosing, troubleshooting, repairing, upgrading and
cosmetically refurbishing computer hardware. They ensure systems are
functioning optimally by replacing faulty components, installing updates, reload
operating systems and enhancing the aesthetics of equipment to “as new”
condition.
Key responsibilities:
- Diagnose and identify faults in laptops and desktop computers using software diagnostics tools.
- Repair, replace or upgrade damaged or faulty components, such as LCD displays, memory, storage, cooling fans, keyboards, touchpads and batteries.
- Update firmware / BIOS and reload operating systems software.
- Thoroughly retest all equipment to ensure proper functioning and compliance with refur-bishment standards.
- Inspecting devices suitable for cosmetic refurbishment, assessing the physical condition of laptop and desktops to identify cosmetic marks and damage.
- Repairing deformation and indentations marks in laptop and desktop casings.
- Thoroughly cleaning devices in preparation for cosmetic refurbishment, removal of labels, stickers, adhesive residue from devices.
- The careful and precise application of vinyl coverings, such as laptop lid and palm cover and keyboard stickies.
- Quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.
- Performing data entry activities on a bespoke SCC system recording essential criteria.
- Working as part of a team to ensure all IT equipment is data safe before leaving the de-partment.
- To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
- Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity of the facility, whilst maintaining efficiency and quality.
- To undertake any training programs in regard to all processes and procedures, thereby en-suring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
- Ensure a high level of security awareness is maintained.
- To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall de-partmental effectiveness.
- To ensure all customer equipment is handled carefully to always avoid damage.
- To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.
Skills and experience:
- Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
- Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
- Strong problem-solving skills and familiarity with different manufacturers of computer hardware.
- High levels of dexterity essential, with a strong emphasis on meticulous attention to detail, accuracy and consistency.
- Ability to work independently, manage their time effectively and as work as part of a team.
- Ability to follow documented processes and procedures.
- Ability to always adhere to health and safety practices.