Customer Sales Co-ordinator - Customer Order Fulfilment

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

1. Sales Order Processing

• Accurately verify, coordinate, and process incoming customer purchase orders.

•  Ensure all transactions meet compliance standards and internal controls.

2. Purchase Order Management

• Create and place supporting purchase orders to fulfill customer demand.

• Maintain compliance and accuracy throughout the procurement cycle.

3. Customer Order Fulfillment

• Own the end-to-end delivery process for outstanding orders.

• Provide proactive updates to customers and ensure systems reflect real-time supply status.

• Explore alternative stock sources and optimize fulfillment strategies with commercial awareness.

4. Customer Service Excellence

• Triage customer inquiries and route them to appropriate teams.

• Deliver timely updates and resolutions aligned with service level agreements.

5. After-Sales Support

• Validate and manage product/service return requests within policy guidelines.

• Coordinate with internal teams and third-party suppliers to ensure successful closure and credit issuance.

• Resolve supplier invoice queries, courier issues, and delivery discrepancies with precision and professionalism.

6. Operational Support

• Respond to inbound calls and manage service requests via our call handling system.

• Uphold business integrity by mitigating fraud risks and ensuring compliance with GDPR, security, and health & safety protocols.

• Flexibility to support month-end and quarter-end activities beyond standard hours.

7. Quotation & Pricing Coordination

• Collaborate across departments and suppliers to deliver competitive, accurate pricing solutions for customer requests.

8. Customer Engagement

• Act as the primary contact for all customer queries related to orders, products, and services.

• Resolve concerns swiftly and empathetically to maintain high satisfaction levels.

9. Issue Resolution

• Investigate and resolve complaints related to sales orders.

• Escalate complex issues when needed and implement corrective actions to prevent recurrence.

10. Continuous Improvement

• Collect and share customer feedback to enhance products and services.

• Contribute to process optimization initiatives that elevate the customer experience and operational efficiency.

• .Excellent communication and interpersonal skills

•  Strong organisational and multi-tasking abilities

•  Attention to detail and problem-solving skills

•  Proficient in Microsoft Office and Supply Chain Management systems

•  Ability to work independently and as part of a team

•  Proven experience in a Customer Service role