Location
Birmingham - CV2
Contract Type
Temporary

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Operator

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Temporary

Salary Package: £12.44 hourly rate

Hours: 9.00 am – 5.30 pm Monday – Friday
 
Interview Process: 2-stage process
Why SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements.
 
Key responsibilities:
Undertaking large volumes of Hybrid Mail printing, photocopying, scanning, binding and booklet making
Liaising with staff and clients, receiving incoming requests, communicating deadlines and delivery times
Prioritising work and outsourcing work to external providers where necessary
Liaising with the Client/Supplier to ensure timely delivery of completed work
Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.
Logging machine faults with service providers and monitoring responses. Along with the team, regularly review processes and look for opportunities to become more efficient
Any other duties as reasonably requested by the Print Room Manager or Client Services Manager
To ensure production of high quality documents to customers agreed standards and delivery
Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated
Support Data Prep team in delivery of projects and ongoing contracts
Support Month-End, Stock take and meter reading processes
Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude
Compliance with Billing cost recovery system or Access database logging
To be aware and responsible for Health and Safety issues
To consult and communicate effectively with all members of the team
To take responsibility for Quality Control on the work you are producing
To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business
Complete periodic compliance online training according to deadlines as required by Client
Complete monthly Health and Safety training courses to deadlines as required by SCC

Skills and experience:
Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role.
Open communication skills with both internal teams and customers.  
Customer first focus
Self-motivated with professional standards
Determined, can-do attitude

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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