We are actively building diverse teams and welcome applications from everyone.
Role: Technical Support– Infrastructure
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 40k - 50k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To deliver technical support for core infrastructure systems, ensuring stability, security, and optimal performance across the organisation’s IT environment. The role involves diagnosing and resolving complex issues, maintaining infrastructure components, and collaborating with teams to implement improvements and uphold service standards.
Key responsibilities:
- This is a "hands-on" technical support position that requires detailed knowledge across Microsoft Infrastructure services (Active Directory, DNS, DHCP, Group Policy) and Win-dows operating systems (Client & Server), with strong experience in messaging & collabo-ration platforms including Microsoft 365 and on‑premises Exchange.
- Hands‑on experience with HP enterprise hardware and practical data centre operations such as racking, cabling, deployment, and maintenance.
- Strong background in virtualisation technologies, particularly VMware and Hyper‑V, in-cluding configuration and troubleshooting.
- Proficiency in infrastructure monitoring, logging, and diagnostics to support root cause analysis and performance optimisation.
- Ensuring technical documentation is completed and updated to professional standards.
- Identify technical problems and potential Service Improvements across the managed ser-vice customers Infrastructure environments
- Log calls with third party vendors and manage when necessary.
- Ensure correct configuration of all supported technologies,
- Contribute to delivering technical excellence across the Digital Workplace UK Infrastruc-ture team
- Identify, Contribute, and work towards the technical and service goals defined by man-agement
- Required to participate in an on-call technical escalation process outside of UK Business
Skills and experience:
- Excellent hands-on technical expertise
- Determined, can-do attitude
- Ability to work on own initiative as well as part of a team
- Attention to detail
- A good work ethic
- ITIL awareness
- Excellent organisation skills
- Professional and presentable at all times.
- Ability to handle difficult and demanding customer environments