We are actively building diverse teams and welcome applications from everyone.
Role: Technical
Support– Infrastructure
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £40-50k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To deliver technical support for core
infrastructure systems, ensuring stability, security, and optimal performance
across the organisation’s IT environment. The role involves diagnosing and
resolving complex issues, maintaining infrastructure components, and
collaborating with teams to implement improvements and uphold service
standards.
Key responsibilities:
- Detailed knowledge of Microsoft infrastructure
services (Active Directory, DNS, DHCP, Group Policy) and Windows operating
systems (Client & Server), with strong experience in messaging &
collaboration platforms including Microsoft 365 and on‑premises Exchange.
- Strong experience of HPE hardware and
practical datacentre operations such as racking, cabling, deployment, and
maintenance.
- Working knowledge of virtualisation
technologies, particularly VMware, including configuration and troubleshooting.
- Proficiency in infrastructure
monitoring, logging, and diagnostics to support root cause analysis and
performance optimisation.
- Ensuring technical documentation is
completed and updated to professional standards.
- Identify technical problems and
potential service improvements across the managed service customers environments
- Log calls with third party vendors
and manage when necessary.
- Ensure correct configuration of all
supported technologies,
- Contribute to delivering technical
excellence across the Digital Workplace UK Infrastructure team
- Identify, contribute, and work
towards the technical and service goals defined by management
- Requirement for inclusion in a 7-day
out-of-hours on-call rota
Skills and experience:
- Excellent hands-on technical knowledge
and experience
- Determined, can-do attitude
- Ability to work on own initiative as
well as part of a team
- Attention to detail
- A good work ethic
- Security-first mindset
- ITIL awareness
- Excellent organisation skills
- Professional and presentable at all times.
- Ability to handle difficult
and demanding customer environments.