Technical Team Lead

While the manager works closely with Delivery and Product teams, the focus is on people leadership, operational effectiveness and building a positive, healthy team environment, not on project delivery ownership.

The Technical Team Manager acts as the central point for coaching, team structure, capability development and general management, ensuring the team are equipped and supported to deliver their best work.

• Provide clear, compassionate people leadership that supports team morale and engagement.
• Conduct regular 1-2-1 meetings focused on wellbeing, development, performance and objectives.
• Manage HR responsibilities including performance reviews, absence management, return-to-work meetings and probation reviews.
• Support pastoral care needs, promoting wellbeing and providing a psychologically safe environment.
• Oversee workload management, capacity planning and prioritisation to maintain balance and avoid overload.
• Maintain visibility of team tasks, work pipelines and skill utilisation.
• Drive training, upskilling and career development through structured PDPs.
• Mentor and coach technical staff to encourage confidence, growth and capability building.
• Support recruitment activities including role definition, interviewing and onboarding.
• Foster an inclusive, collaborative and positive team culture, addressing issues proactively.
• Ensure adherence to internal policies, engineering standards and governance processes.
• Collaborate with Head of Department, Delivery Leads, and peers to ensure internal alignment.
• Provide clear reporting on team performance, capacity, risks and wellbeing trends.
• Encourage knowledge sharing, cross-training and continuous improvement within the team.
• Model SCC values and lead by example with professionalism and integrity. 

• Experience managing or leading internal technical teams.
• Strong people-management skills with ability to support, motivate and develop individuals.
• Comfortable handling HR processes with professionalism and confidentiality.
• Excellent communication skills suited to technical and non-technical audiences.
• High emotional intelligence with ability to identify wellbeing issues early.
• Strong organisational skills and ability to manage multiple responsibilities.
• Understanding of software engineering, cloud, AI or technical environments (not necessarily hands-on).
• Ability to build trust and credibility with internal teams and leadership.
• Commitment to fostering a positive team environment with high engagement.
• Experience using HR, communication and task management tools.
• Strong conflict-resolution and interpersonal skills.
• Ability to identify gaps in skills, process or morale and take action.
• Ability to maintain confidentiality and demonstrate discretion.
• Alignment to SCC values and behaviours.