Location
Warrington
All Departments
Engineering & Logistics
Advertising Salary
Competitive base salary plus company benefits
Contract Type
Permanent
Customer Experience

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Customer Support Engineer 

Location: Warrington, onsite

Contract Type: Permanent, full time

Salary Package: Competitive base salary, use of company vehicle, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday - there may be a requirement to work varying shifts covering 08:00am till 6:00pm
 
Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
 
This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.
 
Key responsibilities:
  •  Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
  • Liaise with and provide assistance as requested to 3rd party IT Company’s both off and on site
  • Configure applications and hardware on new and existing IT related devices
  • Provide support to VIP users, with a tight SLA if applicable
  • Ensure Timely and responsive communications both to internal and external stakeholders as required. 
Skills and experience:
  • Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems
  • Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role.
  • Full UK Driving licence is required
  • Good problem solving skills
  • Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.
 

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

 
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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