Location
London
All Departments
Engineering & Logistics
Advertising Salary
Excellent salary, plus car & company benefits
Contract Type
Permanent

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Field Service Engineer - AV / VC - Audio Visual (Working for Visavvi - an SCC company)

Location: Remote - London & Home Counties

Contract Type: Permanent

Salary Package: Excellent salary, plus car & company benefits

 Why SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Key responsibilities:
  • Build and maintain positive relationships with clients, delivering high standards of customer service
  •  Attend service calls and maintenance visits, some out of hours support and abroad trips will be required
  •  Identify and provide solutions to faults with equipment or to carry out equipment servicing
  •  Assess whether to repair equipment on site, RMA or Visavvi workshop
  •  Provide support and advice to customers using email, telephone and remote access
  • Provide accurate site surveys for maintenance contracts
  • Take initiative, be flexible and be a team player
Skills and experience:
  • Customer Care, interpersonal skills, including a good telephone manner
  • Computer literacy including Word/Excel/File Maker Pro
  • A general knowledge of equipment & systems installed by Visavvi
  • Good knowledge of collaboration conferencing equipment (Teams, Zoom etc)
  • Good problem solving skills
  • Detailed knowledge of a wide range of audio, video and IT technologies
  • Technical knowledge of industry products (Video, Audio, Software, VC, LED, Networks and AV over IP)

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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