We are actively building diverse teams and welcome applications from everyone.
Role: Technical Support - Networks
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £38,000 - £45,000 plus large company benefits, company car, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday.
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continue to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Technical Specialist.
Security clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Manage and own the functional operation of Switches, Firewalls and Routers within the environment.
- Performing Firewall Configuration, troubleshooting and Administration.
- Monitoring and maintaining switching infrastructure to agreed service levels.
- Managing incidents and problems appropriately within agreed service levels.
- Creating and performing authorized changes to customer environments, attending CABs where necessary.
- Completing software and hardware upgrades periodically.
- Ensure technical documentation is completed and updated to professional standards.
- Contribute to the continuous improvement programs of all technology platforms across the Data centre.
- Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades.
- Contributing to delivering team performance.
- Cover on call as part of a team rota.
Skills and experience:
- Cisco Certified Network Associate (CCNA).
- Strong background with troubleshooting core network technologies in large scale / datacentre deployment.
- Minimum 1-3 years’ experience providing support to enterprise level clients in a multivendor environment.
- Good working knowledge and experience with Cisco technologies.
- Good working knowledge and experience with VPN technologies.
- Experience in providing out of hours support to a 24/7 environment.
- Knowledge and experience with Fortinet technologies is desirable.
- Experience of working in a multi-client solutions provider is desirable.
- Determined, can-do attitude.
- Ability to work on own as well as part of a team.
- Meticulous approach, effective written and oral communicator.
- Proven network management skills.
- Ability to work in a fast paced, deadline intensive environment.
- Excellent customer service and organisation skills