Technical Support - Networks

• Manage and own the functional operation of Switches, Firewalls and Routers within the environment;
• Performing Firewall Configuration, troubleshooting and Administration;
• Monitoring and maintaining switching infrastructure to agreed service levels;
• Managing incidents and problems appropriately within agreed service levels;
• Creating and performing authorized changes to customer environments, attending CABs where necessary;
• Completing software and hardware upgrades periodically;
• Ensure technical documentation is completed and updated to professional standards;
• Contribute to the continuous improvement programs of all technology platforms across the Data centre;
• Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades;
• Contributing to delivering team performance;
• Cover on call as part of a team rota.

Essential:

• Cisco Certified Network Associate (CCNA);
• Strong background with troubleshooting core network technologies in large scale / datacentre deployment;
• Minimum 1-3 years’ experience providing support to enterprise level clients in a multivendor environment;
• Good working knowledge and experience with Cisco technologies:

1. Cisco ASA’s;
2. Cisco Routers/Switches;
3. Nexus Series Switches;
4. Juniper;
5. VSS.

• Good working knowledge and experience with VPN technologies:

1. SSL Remote Access VPN;
2. IPSEC Site-to-Site VPN;
3. Experience in providing out of hours support to a 24/7 environment.

Desirable:

• Cisco Certified Network Associate Security (CCNA Security);
• Knowledge and experience with Fortinet technologies:

1. Fortigate Firewalls;
2. FortiManager / FortiAnalyser;
3. Fortinet SDWAN;
4. F5 Loadbalancing.

• Meraki managed devices;
• Cisco FirePower Management Centre\ FirePower;
• DMVPN / DVTI / GRE;
• ITIL qualification or awareness of the ITIL processes;
• Experience of working in a multi-client solutions provider