IT Field Delivery Engineer

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).  To work efficiently and proactively to deliver effective IT support and customer services to our dedicated customer contracts.

• Install, upgrade, repair, configure, and test hardware/software for equipment following standard procedures;
• Assist with projects and provide hands-on support as needed;
• Handle calls according to current procedures, escalating and resolving issues promptly;
• Provide support and advice to other services engineers working off-campus;
• Participate in routine preventative maintenance and audit activities as required;
• Use mobile devices to handle and process all assigned calls efficiently;
• Adhere to relevant Health & Safety procedures, both site-specific and companywide;
• Comply with all conditions and processes of the local Airport Authority, including personal ID pass and vehicle pass requirements, and attend training as needed;
• Perform related IT work within the Services remit, spending time in all areas of the customers campus coverage;
• Participate in 24/7 coverage via a rota system or shifts if required;
• Assist with administrative duties within the team as requested by your manager;
• Be aware of the SLA for each call and strive to meet the SLA;
• Maintain company vehicles and their records, complying with the company’s policy regarding vehicle use, especially in airside locations;
• Be available to assist with project support outside of core hours occasionally, as reasonably required by the site;
• Perform any other duties as reasonably assigned by your line manager;
• Comply with management system policies, company policies, and guidelines, and take responsibility for health and safety in the workplace;
• Maintain a professional and presentable appearance at all times;
• Be willing to work overtime when required;
• Be familiar with all SCC policies and processes relevant to the role and responsibilities to SCC and customers;
• Be familiar with customer policies and processes where applicable.

• Customer requirement to always be professional and presentable with excellent customer facing skills;
• Need to have a full UK driving licence;
• Demonstrate that they are self-motivated with good organisational skills and can work unsupervised;
• Trained to at least the CompTIA A+ qualification or have the equivalent knowledge / experience. Possess or can obtain relevant technical certifications;
• Demonstrate the ability to work at height and undertake varied manual handling activities;
• Display positive behaviours which support team productivity.