We are actively building diverse teams and welcome applications from everyone.
Role: Scanning Operator
Location: Birmingham - CV2 (on-site)
Contract Type: Temporary (6 months)
Salary Package: £23,809.50 per annum plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements.
Key responsibilities:
Support the preparation of received customer hard copy originals, including:
• Taking receipt of customer document originals from third parties (whether external couriers or internal SCC teams)
• Ensuring that received customer document originals are recorded in the SCC DocuHub audit trail/Tracking system
• Assist with the preparation of customer documents in readiness for scanning, including removal of staples, paper-clips etc; insertion of separator sheets, and the organisation of customer documents in a orderly and structured manner
• Ensure that the handling and management of customer document originals is maintain in an environment which is free from any cross-contamination from other customer work
Support the scanning of received customer hard copy originals
• Process customer hard-copy documents through the SCC scanners
• Ensure quality assurance measures are adhered to at all times
• Ensure that the scanning of customer document originals is undertaken in an environment which is free from any cross-contamination from other customer work
Support the reconstitution of customer document originals
• Ensure that customer document originals are reconstructed post-scanning to the same structure as received
• Where original binding cannot be replicated, ensure customer document original is reconstituted to a suitable alternative format
Ensure all governance processes are undertaken as instructed
• Complete quality assurance checks for all customer work scanned
• Escalate any quality issues according to process
Support the indexing and exception management of any scanned document, including but not limited to:
• Accurately file name and index scanned documents
• If required manage any exceptions through the provided process
• If an exception falls outside of the available process, escalate issue to Lead Operator, Team Leader or Manager as appropriate
• Ensure quality check processes and procedures are undertaken for any indexing or file processing stages
• Support wider DocuHub operation including but not limited to reprographics and Hybrid Mail services
Skills and experience:
- Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role.
- Open communication skills with both internal teams and customers.
- Customer first focus
- Self-motivated with professional standards