We are actively building diverse teams and welcome applications from everyone.
Role: Network Engineer – Professional Services
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Full-Time Contract - 24 months
Salary Package: £40,000 - £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Recurring Shift Pattern - Two x 12 hour Days (06.00 - 18.00), Two x 12 hour nights (18.00 - 06.00), Four Days Off. 1 hour lunch break, average of 38.5 hours per week
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Demand for SCC’s Professional services continues to grow both from existing and new customers. This role is for a Network Operation Engineer, working within a team, using a shift pattern and based in Manchester.
Experienced Ops technician with excellent customer focus not just dealing with tickets/faults but strong with Auditing and reporting so not purely technical.
Requires an advanced understanding of IP Networking specifically Cisco but multi-vendor environment.
SD-WAN experience essential and demonstrated via certification and lengthy operational experience.
Experience working on Data/IP Networks within an operational environment; completing 2nd/3rd level diagnostics.
Demonstrative experience in Incident Management and Service Operations environments.
This is a fixed term contract role initially offering 12 months duration.
Security clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Deliver proactive network monitoring and implement corrective action to ensure optimal network performance.
- Provide remote support to Field Engineers working on faults 2nd/3rd level diagnostics across multiple technologies and Vendors.
- Demonstrative experience in Incident Management and Service Operations environments.
- Liaise between internal departments, 3rd party suppliers and customer within agreed SLA’s.
- Complete network reports and analysis when required.
- Ensure Governance of processes within the NOC environment.
- Work well within our NOC team and have the ability to work shift pattern.
- Performing Network (WAN, LAN, WLAN and Firewall) configuration, deployment, troubleshooting and administration as part of a project.
- Creating and performing authorised changes to customer environment.
- Contributing to delivering team performance.
Skills and experience:
- Capable of working to 2nd/ 3rd line support level.
- Experienced in use of System Management Platforms.
- Structured approach to delivery governance on complex networks.
- Understanding of network management and use of Network Management Platform tools.
- Track record of successfully prioritising simultaneous activities within SLA.
- A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.
- Strong interpersonal negotiating and communication skills.
- Ability to manage complex customer interfaces.
- Planning and managing of risk in a support environment.
- Ability to produce reports.
- Must have technical / professional qualifications: CCNA.
- Proven track record in complex delivery.