We are actively building diverse teams and welcome applications from everyone.
Role: Customer Support Engineer, Gatwick
Location: Gatwick, London
Contract Type: Permanent, full time
Salary Package: £25,000 to £30,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Support provided via rotating shift patterns between 7am and 7pm, Weekends, Public holidays included.
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To provide onsite support for a variety of IT hardware and software products within the required Service Level Agreement (SLA). Provide Technical Support to other staff in Managed Services. Work efficiently and proactively to deliver IT support service.
Support provided via rotating shift patterns between 7am and 7pm, weekends, bank and public holidays included.
Key responsibilities:
- Install and support all Airline specific and desktop devices including managed print
- Installation of all applications and software either locally or remotely using the tools provided, i.e. SMS
- Installation and configuration of PCs, printers, upgrades and peripherals in accordance with standard procedures
- Ensure site complies with defined cable management standards
- Carry out all fault finding and follow diagnostic processes. (I.e. printing issues, PC connectivity)
- Call handling in line with current procedures and the escalation and resolution of any issues in a timely manner
- Partake in routine Preventative Maintenance activities
- Ensure suitable sign off is obtained to confirm a successful completion of works.
- Use of mobile device to handle and process all assigned calls at all times.
- Be available to provide project support on overtime outside of core hours as required by the site
Skills and experience:
- Technically skilled IT Engineer
- Good networking skills
- Experience with Windows 10 & 7
- Experience using SCCM for Imaging
- Full UK Driving Licence