We are actively building diverse teams and welcome applications from everyone.
Role: 3rd Line Technical Support Engineer
Location: Stevenage, Bolton or Bristol office - this is an onsite role initially and will then move to a hybrid structure
Contract Type: Permanent, full time
Salary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To provide 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications & assist in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations on the client's estate.
To assist the delivery of IT Services to the end client through supply of contracted services and value add. Deliver an effective and efficient customer focused service to all staff for SCC clients, meeting service level agreements and customer expectations.
Security Clearance or willingness to do so, will be required for this role.
Key responsibilities:
- Management of WIMS and OSD for desktop environment
- Assistance in development and creation a standard WIM image
- Assistance in production of OSD task sequencing for various H/W platforms
- Assistance in testing of newly created SOE’s
- Assistance in troubleshooting of SOE or build-related issues
- Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
- Documentation of all technical solutions within the Service Desk knowledge base
- Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
- Testing and documentation of new hardware
- Writing of user documentation to support the front office hardware and software infrastructure
- Investigation into new product and solutions including recommendations
- Creation of group policies and administration of existing ones
- Analysis, management, and deployment of Microsoft patches to the desktop environment
Skills and experience:
- In depth knowledge of Microsoft client operating systems (Windows 10/11)
- Active Directory and GPO’s
- Microsoft SCCM
- Microsoft Group Policy administration
- Extensive experience of working in a desktop support environment
- Knowledge of WIMS & their management.
- Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.
- Network Infrastructure
- Ability to manage & create documents which are professional & articulate.