Location
Stevenage
All Departments
IT & Technical
Advertising Salary
Competitive base salary plus company benefits
Contract Type
Permanent
Customer Experience

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: 3rd Line Technical Support Engineer

Location: Stevenage, Bolton or Bristol office - this is an onsite role initially and will then move to a hybrid structure

Contract Type: Permanent, full time

Salary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
 
Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:

To provide 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications & assist in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations on the client's estate.

To assist the delivery of IT Services to the end client through supply of contracted services and value add. Deliver an effective and efficient customer focused service to all staff for SCC clients, meeting service level agreements and customer expectations.

Security Clearance or willingness to do so, will be required for this role.
 
Key responsibilities:
  • Management of WIMS and OSD for desktop environment
  • Assistance in development and creation a standard WIM image
  • Assistance in production of OSD task sequencing for various H/W platforms
  • Assistance in testing of newly created SOE’s
  • Assistance in troubleshooting of SOE or build-related issues
  • Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
  • Documentation of all technical solutions within the Service Desk knowledge base
  • Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
  • Testing and documentation of new hardware
  • Writing of user documentation to support the front office hardware and software infrastructure
  • Investigation into new product and solutions including recommendations
  • Creation of group policies and administration of existing ones
  •  Analysis, management, and deployment of Microsoft patches to the desktop environment
Skills and experience:
  • In depth knowledge of Microsoft client operating systems (Windows 10/11)
  • Active Directory and GPO’s
  • Microsoft SCCM
  • Microsoft Group Policy administration
  • Extensive experience of working in a desktop support environment
  • Knowledge of WIMS & their management.
  • Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.
  • Network Infrastructure
  • Ability to manage & create documents which are professional & articulate.
 

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

 
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
 
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
 
 

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