We are actively building diverse teams and welcome applications from everyone.
Role: Internal Account Manager
Location: Bracknell (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £25,000 - £28,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Working with the External Account Manager/s, the Internal Account Manager role is to oversee a portfolio of assigned customers, collaboratively working together to develop new business from existing trading clients and actively seek new sales opportunities within low spending or dormant accounts. The successful candidate will provide efficient and effective support to the assigned customer base whilst building and maintaining strong long-lasting customer relationships that drive continued profitable business.
Key responsibilities:
- Proactive engagement and collaboration with your assigned External Account Manager/s on multiple assigned accounts to retain the existing business and to drive incremental volume & value-based business in the trading and low spending accounts.
- To help promote SCC tools such as Lifecycle to help drive standardisation, catalogue management & automation. Creation of customers’ accounts on Lifecycle and maintenance of these accounts.
- Proactively engage with your peer to peers within the vendor community to map accounts, promote vendor campaigns and develop joint business within your assigned customer base.
- Understand in detail relevant vendor’s products and messaging to provide competitive edge, and to pro-actively sell additional products and services within the assigned customer base.
- Registering deals, special bids and leveraging vendor portals to gain the best competitive cost price.
- To ensure all pre-sales enquiries, quotations & orders are responded to within a timely & efficient manner.
- Chasing outstanding quotations with the customers to convert into business and tracking progress in relation to orders and aged debt.
- Ownership in collaboration with your assigned external to the resolution of customer challenges and concerns.
Skills and experience:
- Experience of working in a sales or fast pace environment.
- Previous account management experience desirable.
- Experience in upselling or cross-selling a range products or services.
- Ability to work under pressure with multiple clients.
- Excellent interpersonal skills, for working with a range of internal colleagues and customers.
- Good spoken and written communication skills.
- Good organisational and time management skills.
- The ability to work to tight deadlines.