We are actively building diverse teams and welcome applications from everyone.
Role: Configuration Technical Administrator
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £25,875 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To transition customers IT build solutions and provide both customers and internal clients with an on-going administration support for configuration services, within the configuration centre
Security Clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Transition customer solutions into the configuration centre within the agreed Service Level Agreement (SLA). And also, liaise with Customers and Group IT to setup Virtual Private Network (VPN) connections into the facility.
- Support and maintain the Configuration Centres internal infrastructure. Carry out patchwork activity for new customer and carry out changes to existing infrastructure.
- Monitor and pickup required tasks and ensure they are completed to the SLA.
- Create and technically vet procedures for all new customer solutions within the agreed SLA. Provide day to day support internally to the operational teams within SCC.
- Ensure all day-to-day office duties are completed to Business standards and to maintain a 3 day SLA as per ISO20000 accreditation.
- Adhere to the configuration centres ISO accreditations standards that support this job role /function.
- Comply with all Health and Safety requirements within the Configuration Centre.
- Create Specific Production Data Acquisition (PDA) project to capture customer data and create asset reports with IT, conforming to customer agreed standards.
- Technical vetting of configuration orders prior to scheduling.
- Liaise with PS and Sales force around Business as usual (BAU) and Project accounts. To escalate issues regarding SLA and Production to the management team.
Skills and experience:
- Strong communication and presentation skills.
- Strong administrative skills.
- Knowledge of multiple hardware/vendors i.e. Desktops/Laptops/Servers, HP/Lenovo etc.
- Knowledge of IT products essential, ideally accreditations such as MCSE, MCP.
- CompTIA Server+ (Advantageous) or demonstratable ability / experience in handling IT equipment in a similar role / Capacity.
- Understanding of network processes, ISO processes & procedures.
- Ability to follow documented procedures with precision and process in a timely manner.
- Security Clearance or the willingness to apply will be required for this role and as per the requirements stipulated in relevant customer contracts.