London

Facilities

Not Specified

Permanent

Service

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Reprographics Operator

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:

Location: London

Contract Type: Permanent

Salary Package: 27400 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 8-5pm Monday to Friday, 40h per week

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

• Reprographics service including photocopying and digital printing of both colour and black & white documents, in each case to a quality specification satisfactory to the Client.
• Binding and finishing services to documents including wire, comb binding, laminating and stapling, in accordance with the Client’s house style.
• Ensure that all Client deadlines are achieved.
• Maintain quality control procedures agreed with the Client from time to time and in accordance with accepted industry standards.
• Ensure all Reprographics work is produced accurately and to specification.
• Provide expert advice about document management and production issues.
• Assist the Client Service Manager with client reporting, statistics and analysis.
• Document production using in-house software (A wide knowledge of word and excel formatting, PDF manipulation, i.e., OCRing, Quality control, PDF merging, renaming etc. may be required)
• Undertaking large volumes of printing, photocopying, scanning, binding and booklet making.
• Liaising with Client Services Manager and clients, taking bookings and recording incoming requests, communicating deadlines and delivery times.
• Prioritising work and outsourcing work to external providers where necessary.
• Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.
• Liaising with IT Support regarding file downloads and computer equipment needs etc.
• Responding to service calls from staff, logging machine faults with service providers and monitoring responses. Regularly review processes and look for opportunities to become more efficient.
• Any other duties as reasonably requested by the client or the Client Services Manager.
• To ensure production of high-quality documents to customers agreed standards and delivery.
• Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated.
• Complete stock takes, report meter readings and overtime.
• Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude.
• Compliance with Billing cost recovery system and job ticket database logging

Key responsibilities:

• To be aware and responsible for Health and Safety issues
• To consult and communicate effectively with all members of the SCC and client team.
• To take responsibility for Quality Control on the work you are producing.
• To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business.

Skills and experience:

• At least two years’ experience working in a similar environment.
• PC literate; working knowledge of ADOBE Acrobat and PDF; converting documents to Word, PDFs, JPEGs and TIFFs.
• Ability to demonstrate experience using Canon copiers, heavy-duty guillotine, Velo, Comb, Coil, Wiro binding and booklet making machinery.
• Ability to demonstrate a full working knowledge of print room equipment, systems and procedures.
• Fluent standard of spoken and written English.
• Flexible and professional approach; ability to communicate confidently at all levels.
• Ability to prioritise and use own initiative.
• Excellent attention to detail and ability to work under pressure.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

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