We are actively building diverse teams and welcome applications from everyone.
Role: 3rd Line Technical Services Engineer
Location: Bristol (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To support our client's physical and virtual client machines within their test laboratories at Bolton, Filton, and Stevenage.
To provide general IT support that covers the client estate only including but not limited to: Operating Systems, software networking, Active Directory, LDAP, client IT Asset Management and software support
The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least five years’ experience working in complex IT support environments, where customer satisfaction is key.
Dute to the nature of the role the candidate must hold SC Clearance or have the willingness to apply.
Key responsibilities:
- Ongoing refinement of builds for OS (WIMs), hardware updates and quarterly patching
- Legacy and current Windows Operating System (Windows XP, Vista, Windows 7,10) support
- Regular Driver, O/S and application patching and ad-hoc vulnerability patching
- General hardware and application support/upgrades
- Creation and support of a standard Windows desktop build
- Basic Network support for firewalls and switches
- Work with the customer to improve Knowledge Management and drive the “shift-left” approach
- Maintain relationships with vendors and suppliers, ensuring all relationships are conducted in a professional manner;
- Log, monitor and maintain records of work in accordance with agreed processes
- Support and maintain the IT software and hardware asset register across supported environments
- Undertake audit and remediation activities where required
- Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
- Support all security processes and protocols
Skills and experience:
- Determined, can-do attitude
- Ability to work on own as well as part of a team
- Meticulous approach, effective written and oral communicator
- Ability to work in a fast paced, deadline intensive environment
- Incident Management and Request Fulfilment
- Ability to manage & create documents which are professional & articulate
- Strong customer facing experience and commitment to exceed customers’ expectations.
- ITIL awareness
- At least 5 years working in complex/secure IT support environments focussed principally but not exclusively on Desktop support
- Excellent technical knowledge across multiple domains, including:
- Microsoft Active Directory & Group Policy Objects
- LDAP
- Virtual machine support
- Software networking / networking protocols
- Microsoft OS (including embedded) - (Windows XP, Vista, 7, 10), testing and imaging
- ITSM tools
- Ivanti Suite (desirable)
- PowerShell (desirable)
- Networking protocols