We are actively building diverse teams and welcome applications from everyone.
Role: Configuration Supervisor
Location: Birmingham - James House
Contract Type: Permanent
Salary Package: £29,669 + Shift allowance and large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 14:00 - 22:30, Monday – Friday
Interview Process: 2-stage process: face-to-face interview + technical test
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Supervise and manage a team of engineers, to ensure that configuration orders are processed according to the agreed standards and in accordance with the customers instructions. Ensuring efficiency and production and maintained to expected standards and targets.
Security clearance or the willingness to apply will be required for this role.
Key responsibilities:
1. To pick up and action any issues accordingly throughout the day, to reduce the number of orders being handed over at the end of the shift.
2. To ensure that all orders are configured to a pre-defined standard and to escalate issues regarding production and personnel to management.
3. Liaise with the Scheduling and Technical team to ensure best practice on upcoming / current accounts and create and Input into Key Performance Indicator’s (KPI’s).
4. Liaise with the warehouse staff around any issues and processes relating to configuration.
5. Conduct regular meetings and Personal Development Reviews (PDRs) with Team Leaders. Arrange and carry out training for staff where there are identifiable skills gaps.
6. Carry out the required managerial tasks such as conducting interviews for new positions within the department, conducting return to work meetings and, ensuring that HR Self Service (HRSS) is always up to date and accurate for the team (i.e., sickness and holidays).
7. To verify all captured build data on the Lifecycle System.
8. Preferably a Health and Safety representative of the department. This is inclusive of being trained internally for the following: Emergency First Aid at Work, On Site Fire Marshall and Spillages however, this is not mandatory.
9. To Maintain working area and ensure that all company property is handled with care.
10. To adhere to the commissioning centres ISO accreditations standards that support this job role function.
11. To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy.
12. To assist the Management Team in the daily running of the Configuration Centre, through the above and any other duties as necessary.
Skills and experience:
1. Demonstratable Supervision and Coaching skills.
2. Demonstratable communication and presentation skills.
3. Quality ownership of all work tasks and projects.
4. Knowledge of Microsoft Word, Excel, PowerPoint, and Access.
5. Demonstratable experience working within an IT environment working to KPI and Service Level Agreement (SLA) targets.
6. Demonstratable experience of working with IT Hardware and software e.g. Desktop/Laptop/Enterprise. Windows/Android/IOS etc.
7. Knowledge of IT products essential, ideally accreditations such as CompTIA A+ and or CompTIA Server+ or equivalent qualifications.
8. Understanding of ISO processes & procedures.
9. Must be able to obtain Security Levels required to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.