We are actively building diverse teams and welcome applications from everyone.
Role: Desktop Virtualization Engineer
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join as a Citrix & Virtualisation Technical Specialist.
Security clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Knowledge in Citrix , AVD, Azure Stack HCI & other Virtualized Desktop Technologies.
- Supporting the Virtualized Desktop engineering team in the advanced troubleshooting of customer’s environments.
- Providing Technical guidance.
- Managing incidents and problems appropriately within agreed service levels.
- Perform Technical root cause analysis on reoccurring incidents.
- Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
- Ensure technical documentation is completed and updated to professional standards.
- Identify technical problems and potential Service Improvements across DCS customers Citrix environments.
- Log calls with third party vendors and manage when necessary.
- Ensure correct configuration of all Citrix components and supported technologies, including, but not limited, to, VMware, Hyper V, Citrix all versions, AVD, Azure Stack HCI.
- Contribute to delivering technical excellence across the Cloud and Digital Workplace UK Infrastructure team.
- Identify, Contribute, and work towards the technical and service goals defined by DCS management.
- Required to participate in an on-call technical escalation process outside of UK Business.
Skills and experience:
- An excellent understanding and practical knowledge of Itrix technologies.
- Advanced technical knowledge of Citrix technologies.
- Determined, can-do attitude.
- Ability to work on own as well as part of a team.
- Attention to detail.
- An excellent work ethic.
- ITIL awareness.
- Excellent organisation skills.
- Professional and presentable always.
- Ability to handle difficult and demanding customer environments.
- Previous support experience with architecture in an enterprise class environment.
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
- Ability to work under pressure and to tight deadlines.
- Excellent and demonstrable communication skills, both written and oral with strong presentation skills.
- Ability to use the Service Desk tool to manage incident/change/problem tickets.
- Ability to manage conflict/challenges within a working environment.