We are actively building diverse teams and welcome applications from everyone.
Role: Pre-Sales Technical Consultant
Location: Remote
Contract Type: Permanent, full time
Salary Package: £50,000 to £60,000, Company Car, Bonus Scheme plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The key purpose of this role is to work with Document Services Sales teams to capture the technical requirements within a client brief. In practice this means working with an array of departments within SCC to ensure projects are delivered to a standard that the business demands. This is a technical consultancy role and will see you engaging with clients, sales and project teams alike. Individuals will take part in and ensure completion of solution pre-sale lifecycle up to deal signature and successful proof of concept.
Key responsibilities:
- Understand the need for the business to implement proposed solutions to the highest of standards to ensure commercial and operational viability.
- Collaborate on the Pre-Sale workstream and associated assets to co-ordinate and deliver solution proposals in a professional, and knowledgeable manner, and striving to make sure SCC meets initially agreed timescales.
- Collaborate on the Pre-Sale workstream and associated assets to co-ordinate and deliver solution proposals in a professional, and knowledgeable manner, and striving to make sure SCC meets initially agreed timescales.
- Maintain Pre-Sales ticketing systems daily and actively deal with unassigned and outstanding tickets.
- Maintain a current and extensive technical knowledge of all the products within the SCC DS solutions portfolio.
- Build strong working relationships with stakeholders and customers (internal and external), always act in a professional and courteous manner placing focus on acting as both trusted advisor & subject matter expert.
Skills and experience:
- Proven experience of delivering MP/MDS pre-sales consultancy coupled with experience of working to tight deadlines.
- Project management trained, e.g., Prince2 or Agile accredited
- Excellent internal and external customer focus.
- Microsoft certifications would be great
- Specific knowledge of technologies and products within the managed print & document services industry (Ricoh, Canon, HP, Tungsten Automation, Papercut, uniFLOW, myQ, Cirros, Docuware).