We are actively building diverse teams and welcome applications from everyone.
Role: Cloud Engineer – Public Cloud Operations
Location: Remote with occasional visits to our Birmingham office (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £30,000 - £40,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
Demand for our Hybrid Infrastructure services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join our team.
The Cloud Engineer will act as the first point of contact for customer requests and resolving specific incidents for customers in the Public Cloud domain. They will escalate incidents that are out of his level of knowledge to other resolver groups and follows up closely with the solving process of the incident providing support in monitoring and help along the way.
Security Clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Acts according to the specific working processes / procedures. If no processes / procedures are available for a specific situation the actions will be agreed with the direct manager.
- Prioritises incidents / tasks accordingly. Taking into account workload, SLAs, severity. Any risk of increased workload or SLA breach should be escalated to the direct manager.
- Acts as a point of contact for solving incidents specific for public-cloud platforms – Azure / AWS.
- Takes on customer requests / incidents with SLA through phone, email or anything that comes through our automated alerting systems.
- All incidents / tasks / requests shall be logged with our ITSM tool.
- Maintains customer communications / updates through the process of solving a particular incident / task /request
- Creates (or maintains up to date) specific working instructions (knowledge base) that can help the team deals with specific incidents.
- Performs on-call activities within the team, according to a specific pre-defined rotation (ROTA)
- Identifies and removes any technical obstacles that are hindering the team's progress.
Skills and experience:
- Strong understanding on Azure / AWS Public Cloud environment, infrastructure and technologies.
- Experience in using and configuring EntraID, RBAC, PIM, JIT, Conditional Access
- Good understanding and knowledge on Public Cloud Networking
- PowerShell / Bash scripting
- Good understanding on Azure / AWS monitoring tools (Azure monitor / CloudWatch)
- Familiar with Infrastracture-as-a-Code tools (i.e. Terraform)
- Problem-solving: Ability to identify issues and remove obstacles that are hindering the team's progress and find solutions to overcome challenges.
- Good understanding of ITIL framework.
- Ability to coach and mentor team members on public cloud best practice, processes and provide guidance on how to improve.
- Excellent communication, facilitation, and problem solving skills.
- Security Clearance or the willingness to apply will be
required for this role.