We are actively building diverse teams and welcome applications from everyone.
Role: Technical Account Manager
Location: Southern territory, based at either our London or Bracknell offices (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, competitive OTE, company car, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The Diamond Technical Account Manager operates as a dedicated resource to two strategic customers to provide strategic and tactical guidance and assists with technical issues. You will also work with key stakeholders (both internal and external) to review business and operational challenges, provide guidance and propose enhanced solutions to ensure the success of the customer’s objectives. As a trusted advisor the TAM has a significant influence on the way in which SCC delivers optimal value to our customers aligning our solutions portfolio and partner ecosystem.
Security clearance or the willingness to apply will be required for this role.
Key responsibilities:
- Supports strategic customer transformation & innovation plans operating as part of a strategic acct team aligned with SCC’s five key business units.
- Through internal and customer stakeholder engagement the TAM assists in the evaluation of business and operational challenges, provides guidance, and proposes solutions focussed on our customer’s objectives.
- Provide a great customer experience and build strong, successful relationships.
- Uncover additional sales opportunities in conjunction with the account team and technical community.
- Maintain, expand and build engagement of vendors and partners within the account base, managing these engagements to drive sales growth and rate of margin.
- Contribute to effective Account Planning in SalesHub. Support regular opportunity planning to maximise sales effectiveness in line with the operational objectives.
- Take accountability of the activities performed by the virtual team to build close plans to retire the aligned target and meet the ratio of services and product.
- Work effectively with SCC solution experts in defining the right proposition for a specific client requirement.
- Manage, grow and maintain long-term customer relationships at all levels and appropriate departments within the customer/s and orchestrate senior SCC Executive engagement into your customers.
- Identification of Opportunity and Risk to SCC – both operational, commercial and legal. Taking into consideration the financial imperatives within SCC in relation to all sales opportunities within the designated accounts. For example, using Payment Solutions to maximise the in-year margin contribution for SCC.
- Actively coach and support the development of strategic growth planning helping to develop ideation and the facilitation of company resources to build, measure and execute against defined objectives.
Skills and experience:
- Demonstrable technology infrastructure and services sales experience and proven success driving enterprise size projects into large Public Sector organisations.
- Extensive technology and services knowledge aligned to business outcomes and can articulate this well whilst communicating effectively with the client up to all CxO levels.
- Proven experience of selling IT Consulting, Professional and Managed Services and/or Enterprise class solutions.
- High level of business and commercial awareness with a proven record of successful negotiation at senior levels.
- strong time management skills, be able to think out of the box and provide exceptional stakeholder management and communication skills.
- Proven track record with continued and sustainable growth within previous client engagements.